ACA Open Enrollment: A Comprehensive Guide to Switching Plans

Navigating ACA Open Enrollment can be a complex process. Our goal is to explore a common issue faced by many individuals changing their health insurance plans through the ACA marketplace.

Understanding Open Enrollment

Open enrollment for the Affordable Care Act (ACA) occurs annually. It’s the time when individuals can enroll in or change their health insurance plans. For 2023, open enrollment ran from November 1, 2022, to December 15, 2022. During this period, individuals could select a new plan or renew their existing coverage.

Changing Plans: A Case Study

In our case, an individual changed their ACA plan for 2024. The new plan was selected and enrolled through Despite selecting a different provider, the individual received insurance cards from their previous provider for 2024.

Possible Explanations

There are a few possible explanations for this situation:

Delay in Processing: The previous provider may have experienced a delay in receiving and processing the cancellation notice from
Residual Cards: Sometimes, health insurance providers may issue cards for the following year even if coverage has been canceled. These cards may arrive after the cancellation has been processed.

Steps to Take

In such situations, it’s important to verify the status of your coverage:

Contact Your Broker: The broker who assisted with the plan change can help confirm the status of your enrollment and provide further guidance.
Check Log in to your account to review your enrollment details and ensure they reflect the correct plan and provider.
Contact Your Old Provider: Reach out to your old provider to inquire about the status of your cancellation.

Billing and Subsidy Concerns

ACA Subsidy: Your ACA subsidy will be applied to your new plan with the new provider.
Billing: You should not make payments to your old provider for 2024 coverage. If you receive a bill from them, contact them for clarification and ensure they have received confirmation of the cancellation from


If you encounter a situation like the one described, it’s essential to remain calm and take the necessary steps to verify your coverage status. By contacting your broker, checking, and communicating with your old provider, you can ensure a smooth transition to your new plan.

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